Dear Pet Parents

Your patronage is very important to us.
Along with providing the best of care to your pet(s) and exceptional services to you, our ultimate goal is your satisfaction and continued business.
This page provides general information that impacts our client and provider relationship.
If you have any questions please do not hesitate to contact us

 

Client Information

As a client, you can expect:

  • To be treated with consideration, respect, and compassion.
  • To be seen on time or be notified of any delays.
  • To be assured that the care provided is appropriate, competent, and complies with applicable laws.
  • That your medical and personal information will be held in the strictest confidence, and that when requested, a copy or summary of your medical record will be made available upon your request.
  • That your participation in decisions about your pet’s care will be respected, and that trustworthy resources will be provided and information about the benefits or risks of relevant diagnostic or treatment options will be given in terms that you will understand.
  • To be presented with a range of care options that address your pets’ needs.
  • To be informed of the costs of veterinary services, as well as available payment options.
  • To be free to accept, decline or discuss recommended diagnostic or treatment options, and have the right to seek a second opinion.
  • To have your constructive feedback welcomed, and thoughtfully considered.
  • To be provided with contact information and office hours for your veterinarian or veterinary emergency services for continued care.

In return, we ask that you:

  • Demonstrate consideration and respect toward all members of our team, other clients, and patients.
  • Arrive on time for appointments or call ahead if you are going to be late or need to cancel.
  • Accept that veterinarians are legally and ethically bound to provide veterinary services strictly under the terms of a current veterinarian-client-patient-relationship (VCPR).
  • Provide as much relevant and accurate information as possible about your pet’s health and medical history.
  • Ask questions about your pets’ health status and prognosis, recommended diagnostic or treatment options, or next steps if unclear.
  • Follow agreed upon treatment plans to the best of your abilities and tell us if you have any questions or need assistance so that we can help you.
  • Meet agreed upon financial responsibilities concerning provided veterinary services.
  • Let our team know right away if you have any concerns about your pets’ care, so that we may take steps to improve you and your pets’ experience.
  • Accept that our team will do their best for you and your pet and may not be able to provide some services or accommodate your request.

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