Last Updated: November 1, 2023

Animal Care Services (“ACS”) respects your privacy and is committed to protecting your personal information. This Privacy Statement provides you with information about how we collect, use, and share personal information at ACS through our websites, products, mobile applications (if any), or other sites that display this Privacy Statement (the “Sites”).  This Privacy Statement also applies to data gathered from you in person at our veterinary facility (also, the “Sites”) and when you apply for a job at ACS. 
It includes your personal information, which is any information or combination of information that could reasonably be used to identify you. 

This Privacy Statement applies with respect to interactions with our customers and visitors, including:
* visitors to any of our hospital;
* visitors to any of our Sites that link to this Privacy Statement;
* phone, email and text communications with us;

Personal information is information about You or a combination of information about You that could directly or indirectly be used to identify you.  This includes identifiers like a name, ID number, location data, or factors about physical, genetic, economic, cultural, or social identity. Below is a description of the types of personal information that our Sites collect and process, why we collect and process it, and whether or not we “sell” or “share” personal information. The term “sell” means to exchange personal information for monetary or non-monetary value. Further, we “share” information as that term is generally defined to refer to targeted advertising.
Category of Personal Information: Identifiers
* Your full name
* Email and postal addresses
* Internet Protocol address
  * To provide products and services you request
  * For registrations, contests and promotions
  * To communicate with you, to respond to your questions or comments or to provide you with updates and news
  * To provide personalized content, information, and to send you brochures, coupons, samples, offers and other information on our services
  * To deliver relevant advertising and marketing

Sold, Shared, or Disclosed & For What Purpose
We may sell and share identifiers with third-parties like advertising networks, data analytics providers, operating systems and platforms, and social networks to promote our services and products.
We may exchange names and addresses with other companies who may contact you to provide offers.
-Category of Personal Information: Customer Records
  * Purchase History
  * Billing and shipping information
  * Other data about your transactions with us
  * To provide and improve the features, products and services you request
  * To provide you with personalized content, information, and to send you brochures, coupons, samples, offers and other data on our services and products
  * For research, advertising, and marketing

Sold, Shared, or Disclosed & For What Purpose

We may sell and share customer records with third parties like advertising networks, data analytics providers, operating systems and platforms, and social networks for purposes of targeted advertising.
Category of Personal Information: Internet or Other Network Activity
  * Device identifier and operating system
  * Browser information
  * IP address
  * Internet activity
  * Social media activity
  * To provide you with personalized content, information, and to send you brochures, coupons, samples, offers and other information on our products or services
  * To deliver relevant advertising
  *To secure and repair our Sites
  * Sold, Shared, or Disclosed & For What Purpose
  * We may sell and share internet or other network activity information with third parties like advertising networks, data analytics providers, operating systems and platforms, and social networks to promote our services and products.
  * Category of Personal Information: Inferences from   * Other Personal Information
  * Demographic data such as age or gender
  * To provide and improve the features, products and services you request
  * For advertising to target users for whom ads are most relevant.
  * For automated profiling
  * Sold, Shared, or Disclosed & For What Purpose
  * We do not sell inferences from other personal information.
  * We share and disclose inferences with service providers, and with third parties like advertising networks, data analytics providers, operating systems and platforms, and social networks to promote our products and services.

Category of Personal Information: Sensitive Information
  * Precise geolocation
  * To deliver relevant advertising

Sold, Shared, or Disclosed & For What Purpose
  * We do not sell or share sensitive information.
  * We may disclose this information to service provider

You have the right to request that we disclose to you the following:
The categories of personal information that we’ve collected and sold about you, or shared for a business purpose with our services providers;
The sources from which we collected such information;
The third parties with whom we’ve shared your personal information and to whom we have sold that personal information;
The business or commercial purpose for collecting or selling your personal information; and
The specific pieces of personal information that we’ve collected about you.

You have the right to request that we delete any of your personal information that we have collected from you. Once we confirm your identity, we will delete your personal information from our records, unless an exception applies. 

You have the right to direct us to not sell your personal information at any time (the “right to opt-out”). Consumers who opt-in to personal information sales may opt-out of future sales at any time. 

You have the right to request us to correct any inaccurate personal information we maintain about you. 

* social media interactions on our Sites and other third-party websites like Facebook, YouTube, Pinterest, Instagram, Twitter, etc.; and through or with third-parties who provide goods or services on our behalf.

This Privacy Statement does not apply to any Site that does not display or include a link or other reference to this Privacy Statement or that has its own privacy notice.

To ask questions or comment about this privacy statement or our privacy practices or to exercise any of your privacy rights, email us at: reception@animalcareservices.com.
Or mail us at:
Animal Care Services,
Attention: Privacy,
3119 Hamner Avenue, Norco, CA 92860
Or phone us at: (951) 371-7120

You have the right to request us to limit the use and disclosure of your sensitive personal information to certain permitted purposes under data privacy laws. 

We will not discriminate against you for exercising any of your personal information rights, but we may offer financial incentives (such as coupons or discounts) to consumers who affirmatively allow us to collect and/or sell their personal information.

You may have the right to appeal a denial of your data privacy request. 

As you interact with our Sites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

Details of your visits to each Site, including traffic data, geo-location data, logs and other communication data, and the resources that you access and use on the Site.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

We may use cookies and similar technology to:
automatically collect information to support certain functions at our Sites to understand our visitors, for example by estimating our audience size and usage patterns, we will recognize you when you return to our Sites, in order to make the visit easier for you,
offer tailored content, including ads or promotions on our Sites, or on non-affiliated third-party websites and mobile applications, sometimes using information collected through technology at one of our affiliates’ websites and sometimes through third-party networks.

Service providers or publishers may display ads for our products or services at unaffiliated third-party websites or mobile applications based on your online activities. We support self-regulatory programs for this practice, called interest-based advertising or online behavioral advertising. Please note that third party websites, at which you might see our ads have their own privacy statements and use technologies which we do not control. We encourage you to read those policies carefully.

The information we collect automatically typically does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties.

What are cookies?
“Cookies” are data files that are sent to your computer or device while you are viewing the Sites. These data files include information that allows us to remember important information that will make your use of the Site more efficient and useful to you.

How do we use cookies to personalize your experience at our Sites?
Cookie technology helps us deliver content tailored to a visitor’s interests, and allows us to make ordering products and services, and offering other functions at our Sites easier for our visitors and users.

To make your visits as easy as possible with the technology you use, we also automatically keep track of information like the type of browser (e.g., Internet Explorer, Safari, or Firefox) and operating system (e.g., Windows, Mac-OS X) you use, your IP address, domain name of your Internet service provider, websites visited before and after the Site or App, pages viewed and activities at our Sites, and advertisements seen or clicked on.

Do third parties use cookies on our site?
We may allow third parties to advertise on our Sites or automatically collect information from our Sites for purposes of advertising. These third parties may place cookies on your computer for these purposes. We do not control the cookies of third parties.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. There are also free programs you can download which would allow you to set your preferences and block the vast majority of third-party cookies across the Internet.

If you choose to decline cookies, you may not be able to fully experience all features of the Sites or other websites you visit.

We support the Self-Regulatory Principles for Online Behavioral Advertising of the Digital Advertising Alliance in the US and for US consumers. More information about these Principles can be found here. Advertisements that we place online using interest-based data are expected to be delivered with the Advertising Option Icon to help consumers understand how their data is being collected and used and to provide choices for consumers who want more control. The Advertising Option Icon looks like this:

By clicking on the Advertising Option Icon when it appears, you can review information (and follow information) regarding online interest-based advertisements, including who is collecting and using your online data, how you can opt-out from receiving such advertisements, and more.

How do we serve advertisements through online interest-based advertising?

At times we may display ads both on our Sites and on the websites of third parties. When you visit one of our Sites or view ads that we serve elsewhere online, you may see different kinds of ads, such as text ads next to search results or video ads on web pages. Sometimes, these ads are based on the content of the pages on which they appear. Other times, these ads are generated by matching the particular ad to your interests as inferred from your online activities that have been collected over time. With interest-based advertising, the goal is to show you ads that are most relevant to you.

To do this, we and some of our advertising companies use technologies such as cookies and web beacons to collect information about your interaction with our Sites and other third-party websites (“Online Data”). This Online Data generally does not identify you to us personally and, typically, it is aggregated with other data to create segments – groups of users and certain general interest categories that we have inferred based on a variety of factors (for example, sports fan). The Online Data can include:
- webpages, products and services you view and links you click when using our Sites and services as well as third-party websites;
- our emails that you view and links you click on within that email; whether you view or click on ads that are shown to you; demographic or interest data, including general geographic location derived from IP address; and the search terms you enter when using certain search services.

We and our third-party advertising partners use this Online Data to paint a more accurate picture of the interests of the audiences with which we interact – including you – so that we can serve ads that are more relevant to those interests.

In addition, our third-party advertising partners use this Online Data for a variety of other purposes, including (a) in conjunction with advertising that appears on our website or other websites, (b) for reporting website traffic, statistics, advertisement data and other interaction with ads and the websites on which they are served, and (c) to measure the effectiveness of web-based and email advertisements.

Why would you want to receive interest-based ads?
Consumers like to receive interest-based ads for many different reasons. Interest-based ads are helpful because they are more tailored to your particular interests. For example, cat owners may see more ads for cat food and fewer ads for dog grooming services. Interest-based ads also are more likely to help you discover new products and services that are actually relevant to you and your interests. For example, dog owners may see an ad about the latest dog-grooming products, whereas cat owners might be more likely to see an ad for the latest feline hairball solution. In short, receiving interest-based ads can help to improve your access to new products, services, and features that are most relevant to you. You also will not see the same ads over and over from us because the number of times you see a particular interest-based ad is limited. By opting-out of interest-based ads, you lose all of these benefits.

How can you opt out of receiving interest-based ads from us?
If you are no longer interested in receiving interest-based ads from any of our Sites, you can opt out by contacting us using the information below. Please note, however, that opting out does not mean you will no longer see ads from us online. It simply means that the online ads from us you do see will not be based on your particular interests.

Depending on where you live, you may be able to access one convenient place to indicate your preferences, including the option to make one “universal” opt-out of interest-based advertising with participating entities:

We keep your personal information for different lengths of time depending on the type of information and the business and legal requirements. For example, if you are a customer, we keep information that personally identifies you as long as you are receiving our services. If you no longer receive services, we still may need that information for business and legal requirements, such as to comply with your state’s record retention regulations, protect against fraud, or respond to legal requests. Other information is deleted automatically after a set period of time, often set by law, unless we are legally required to hold it longer, such as for pending litigation. We destroy, de-identify, or anonymize the information when it is no longer needed in identifiable form.

We encourage you to read this Privacy Statement carefully to understand our policies and practices regarding your information and how we will treat it.  By visiting our hospital, purchasing our products or services, and/or visiting or using our Sites, you consent to the data and information collection and use practices described in this Privacy Statement.

This Site and our services are targeted for users in the United States and Canada. Any information you enter on this Site may be transferred outside of the European Union to the United States. By using this Site or the services, you consent to the transfer of all such information to the United States and to the processing of that information by us on servers located in the United States.

We may update our Privacy Statement from time to time. Any changes will be made on this page along with the date last updated. 

Our Sites are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

When you apply for a position at Animal Care Services, we will use and share your personal information as described below. Animal Care Services respects your privacy and will treat your personal information as a job applicant as confidential.
Category of Personal Information: Professional or Employment-Related Data
Identifiers (e.g., full name, email and postal addresses, Internet Protocol address, Social Security number, driver's license number)

Protected classification characteristics under California or federal law (e.g.: race, citizenship, marital status)

Biometric information (e.g., facial recognition, fingerprints, iris or retina scans, keystroke)

Internet or other similar network activity information (e.g.: search history, intranet activity, email communications, stored documents)

Geolocation data (e.g., time and physical location related to use of an internet website, application, or device)

Sensory and surveillance data (e.g., temperature checks, call monitoring or recording, and video surveillance and recording)

Professional or employment-related information (e.g., employment application information, work history, academic and professional qualifications, references, and interview notes, background check)

Non-public education information (e.g., education records, degrees and vocational certifications, report cards, and transcripts)

Health information (e.g., health insurance and benefits information, information related to leaves and accommodations, public health emergency information, drug test results, and workers' compensation claims)

Financial information (e.g. wages, bank account information, corporate spending information, garnishment orders)

Inferences drawn from the above (e.g., preferences, abilities, aptitudes, and characteristics)


Process employment applications, including verifying eligibility for employment and conducting background and related checks.

Conduct employee onboarding.

Maintain and administer personnel records, payroll and employee benefit plans, including enrollment and claims handling.

Provide employees with workers' compensation benefits, human resources and leave management services and employee data maintenance and support services.

Communicate with employees and their emergency contacts and plan beneficiaries.

Facilitate the efficient and secure use of Animal Care Services facilities and property, including information systems, electronic devices, network, and data.

Conduct internal audits and investigate complaints, grievances, and potential or suspected violations of Animal Care Services policy or applicable state and federal laws.

Design, implement, and promote Animal Care Services diversity and inclusion programs.

Perform workforce analytics, data analytics, and benchmarking.

Ensure accurate time records.

Provide employees access to certain Animal Care Services facilities and equipment.

Ensure compliance with Animal Care Services information systems policies and procedures.

Enhance employee productivity and adherence to the Animal Care Services policies.

Comply with workplace safety obligations and improve safety of employees, customers, and the public regarding use of the Animal Care Services property and equipment.

Comply with record retention policies and legal requirements.

Comply with applicable state and federal laws, including any reporting obligations.

Comply with court orders, including garnishment orders and subpoenas.

© Copyright 2024 Animal Care Services - All Rights Reserved - Privacy Policy